Facility Maintenance
Your IT infrastructure doesn't stand still — and neither do we. Azrima provides comprehensive maintenance and support services to keep your corporate IT facilities operating at peak performance, whether you need remote assistance or hands-on, on-site engineers.
Our managed support model is built around proactive monitoring, rapid incident response, and scheduled preventive maintenance — reducing unplanned downtime and extending the lifespan of your technology assets.
- 24/7 remote monitoring and proactive incident management
- On-site engineering visits for hardware servicing and repairs
- Operating system, firmware, and software patch management
- Network infrastructure maintenance and performance tuning
- Server and storage health checks and capacity planning
- End-user device support and helpdesk services
- IT asset tracking, lifecycle management, and disposal
Choose Your Coverage Level
Business hours support
- Remote helpdesk (8am–6pm)
- Patch management
- Monthly health reports
- 4-hour response SLA
Extended hours + on-site
- Remote helpdesk (24/7)
- Quarterly on-site visits
- Proactive monitoring
- 1-hour response SLA
- Dedicated account manager
Full managed IT service
- 24/7 remote + on-site
- Unlimited on-site visits
- Full asset management
- 15-min response SLA
- CIO-level advisory
- Annual strategy review